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Citizens’ Service

The Citizens’ Service is the central point of contact for anyone with questions about matters for which the Federal Ministry of Education, Science and Research (BMBWF) is responsible. Staff at the Citizens’ Service provide information about the BMBWF’s areas of responsibility and act as an interface to the specialist departments. Their priority is to provide quick and reliable answers.

Service hours

Monday to Friday 9 am to 4 pm


+43 (0) 0800 20 56 76 (free of charge throughout Austria)


Postal address

Citizens’ Service
Minoritenplatz 5
1010 Vienna

FAQ (in German only)